Free Local Shipping
Min. spend at SGD S$300*

FAQS

About Light Makers

  • Who are Light Makers?
    • For over 37 years, our family-owned lighting business in Singapore has specialized in offering high-quality lighting products and solutions. We've crafted a dedicated online resource platform tailored for homeowners and interior design enthusiasts here, to connect with the rest of the world through lighting. This platform serves as a hub for sharing valuable information and accessing professional advice on lighting needs. Designed with user convenience in mind, it allows for easy navigation and search through an extensive selection of products available online.
    • We are passionate about lighting inspirations and firmly believe in the philosophy that good things should be shared with all. To learn more about us, check out our Showcase page!
    • The business model of Light Makers is founded on providing personalised service and technical know-how. Our products, whether manufactured in-house or imported, adhere to rigorous Performance Guidelines, solidifying our reputation for reliability and commitment.
    • As an established service provider, we are all about trust and quality. We constantly evolve our industry best practices, enabling our customers and partners to explore innovative and improved lighting solutions.
  • Do Light Makers charge sales tax?
    • For Singapore orders
      • Also known as Value Added Tax (VAT) in many other countries, Goods and Services Tax (GST) is a consumption tax that is levied on the supply of goods and services in Singapore and the import of goods into Singapore. As a GST-registered company, Light Makers is required to collect GST (currently 9%) from customers for the goods and services rendered.
    • For International orders
      • The tax amount is based on state/provincial and local laws and is calculated based on the shipping address you enter at Checkout.

Operation Hours & Location

  • Where are you located?
    • We are located at 318/318A Jalan Besar, Singapore 208976. The traditional Singapore lighting showroom housed in a heritage building, spans over 2,100 square feet as a retail showcase and warehouse. We welcome walk-in customers for lighting consultations and even tricky troubleshoot requests, bringing you a more intimate interaction in person for all your lighting needs.
    • As part of our plans to expand internationally, we have a production facility in China since 2018 where all the customisation magic happens, and are excited to launch our brand new consultancy office space in Australia by 2025! Go on a virtual tour to see the plans at our Showcase page!
  • What are your operating hours?
    • We are committed to serving customers by ensuring our Singapore physical lighting showroom remains accessible for everyone! Our doors are opened from:
      • Monday to Friday: 9AM to 7PM
      • Saturday: 9AM to 7PM (Appointment basis only!)
      • Sunday and PH: Closed
  • How can we reach you?
    • We invite you to reach out to us anytime. Whether you're looking to place an order or have questions about a product, feel free to give us a call, connect through our chatbot or drop us an email. Our Customer Service team is here for you. We look forward to connecting with you and addressing your needs!
  • Light Makers supplies furniture and lighting to office, hotel, restaurant, retail, institutional and residential projects. If you're a trade professional interested in learning more about our Affiliate Program, please don't hesitate to get in touch by filling up the form at our Commercial page!

Shipping, Returns & Cancellation

  • Do you ship overseas?
    • Yes, we ship to over 200 countries! To find your location, proceed to the Checkout page with your items and find where you would like to ship to.
  • Where do you despatch from?
    • For our instock items, we ship directly from our Singapore lighting showroom. For custom made projects, our items will be shipped from our production facility in China, to your doorstep. To find out more about delivery times, check out our Shipping Policy page

  • I placed an order but there seems to be an error. Who do I contact?
    • While it does not happen often, we sincerely apologise if there are any mistakes with your order. For after-sales support, please contact us through our chatbot, call us or email Customer Service We will make sure to fix things promptly.
  • Can I return or exchange a product?
    • Return and Exchange Policy are in place to assure optimal consumer buying experiences. Be sure to include your name, order number and contact number to help us locate your order. We aim to respond within 3 - 5 business days.
    • Once an order is confirmed, it is considered final. We only accept returns or exchanges in the case of manufacturing defects. Should you encounter any issues with your lamps not functioning correctly within the warranty period or dissatisfied with any product for any reason, please contact our Customer Service immediately.
  • How do I return or exchange a product?
    • To be eligible for a return or exchange, products must remain unused and be kept in their original packaging, and returned to our lighting store in Singapore at your own cost.
    • Light Makers offer customers an exchange grace period of 30 days with conditions to adhere to, and refunds are reviewed on a case-by-case basis. To learn more, read more about our Return & Exchange Policy.
  • Can I cancel an order?
    • We strive to ship orders promptly, so please get in touch with our Customer Service as soon as possible if you would like to edit or cancel your purchase.
    • Unfortunately, if your order has entered the shipping process, changes are no longer possible.

Payment Methods

  • What are your accepted modes of payment?
    • Payment for purchases made on this website is done electronically during Checkout. We accept popular payment methods including American Express, Mastercard, Visa, Discover, PayPal, Union Pay, JCB and Diners Club.
    • For Credit Card
      • When you make a purchase, an authorisation hold will be placed on your credit card to reserve the total amount of the order. The transaction will be completed when the goods have been shipped from our Singapore lighting showroom or China production facility the latest in 20 days.
      • Depending on the bank, the authorisation hold is visible on your credit card account for 14–20 days at least until the actual charge.
      • The authorisation hold will be removed from your credit card if the order is cancelled before the charge. In the case of a cancellation, we will make a refund, which shows as a separate transaction. Kindly note that it might take 30 days from the date of return for a refund to be visible on your credit card account.
    • For Direct Bank Transfer
      • You can also pay by direct bank transfer. Once you have confirmed your order we will send the payment
      • The bank transfer must be made within 7 days and your order will be processed after we have received the payment. Please note, the items are not reserved for you until the payment is complete. We cannot guarantee the availability of sale or discontinued products.
    • For PayNow (Singapore orders)
      • You can make a payment through PayNow by scanning the QR Code generated at the Checkout. Please open your banking app to complete the transaction.
    • For customised orders, payment at our physical Singapore lighting showroom or bank transfer can be arranged upon order confirmation.
  • What currencies are transactions processed in on your website?
    • You will be charged either in Australia Dollars (A$) -, Canadian Dollars (C$), China Yen (¥), Euros (€), Hong Kong Dollars (HK$), Indian Rupee (₹), Japan Yen (¥), Malaysia Ringgit (RM), New Zealand Dollar (NZ$), Norwegian Krone (kr), Pound Sterling (£), Singapore Dollars (S$), South Korea won (₩), Swedish Krona (SEK kr), Swiss Franc (CHF) or United States Dollars (USD $).
  • What should I do if my credit card has been refused when placing an order?
    • Check that all the details you have entered on the Checkout page are correct. If it is refused after that, try another credit card. Contact Customer Service if you feel that your card is being refused due to our error. In some cases we may recommend that you contact your credit card company to get the issue resolved.

Manufacturer & Service Warranty

  • Are my products under warranty?
    • Manufacturer’s warranty ranges with every brand but moderated by Light Makers of 1 year. Light Makers will not undertake any warranty / defects / dispute which arises out of purchases from negligent mishandling, faulty installation, losses and damages and in kind that arises after acceptance of delivered product by customer.
  • What are the types of warranty you have?
    • Most products sold at Light Makers are backed by a manufacturer warranty. Although Light Makers does not itself warranty the products we sell, we do assist customers personally in resolving issues during the warranty period. If you experience problems with any product you purchased that offers a manufacturer warranty, please contact Customer Service. We will either facilitate a resolution or put you in contact with the manufacturer so that they might assist you directly.
    • Keep in mind that Light Makers and our manufacturers are not liable for any indirect, special, consequential or incidental damages including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to goods or services arising out of the use or inability to use this site or any product purchased from Light Makers.
  • What if the product ordered looks different from the website?
    • We make every effort to assure the accuracy of the pricing and product information on our website. From time to time, pricing or product information may be outdated or inaccurate. In such cases, we reserve the right to cancel your order. A complete refund will be made for any items that have not yet been shipped. In the event of inaccurate product information, our sole responsibility will be to accept the product return and provide a customer refund.

Customisation & Quotation

  • How can I customise my product?
    1. Head over to our Customisation page and fill in the required fields.
    2. Upload your floor plan – this will give our team a rough guide on the space we would be working with.
    3. Attach your inspiration images of the product together with the desired details such as the size, colour or relevant specifications.
    4. Our team will connect with you in 3 - 5 business days to discuss more about your dream project!
  • How do I get a quote for my customised project?
    • The fastest way is to visit our Customisation page and provide us with the necessary details. Our Sales Representative will connect with you in 3 - 5 business days.
    • You can also meet with us directly at our Singapore lighting showroom at 318 Jalan Besar during our operating hours and tell us about your design project needs. We are happy to assist you in person!
  • How long is the quotation valid for?
    • Quotes are valid for 30 days, unless otherwise noted. Expired quotes must be re-priced with your Sales Representative to account for potential price and lead-time changes. Contact sales@lightmakers.com.sg or connect with us through our chatbot for custom quotes from our sales team.

Installation & Site Assessment

  • Can you perform installations?
    • Although Light Makers is mainly a lighting supplier, we do get many requests for installation as part of our valued-added service offerings for our customers to enjoy fuss-free experiences.
    • Currently we are only able to conduct installations or site assessments (at a chargeable fee) for jobs in Singapore and in China, but we are constantly seeking to expand our network of trusted and experienced electricians worldwide. We believe we will be able to present an end-to-end lighting solution for you in the near future!
  • How much do you charge for installations or site assessments?
    • Installation charges are quoted separately based on the complexity of the light, type of ceiling support erected, ceiling height, location and approved working hours of the installation site.
    • Site assessments are quoted separately based on the man-hours, location and complexity of the project as a consultation fee.
    • Currently, both installation and site assessment services are performed only in Singapore. Do share your full requirements with Customer Service for an accurate quote. 
  • Who will be making the site assessment?
    • Light Makers professional service team may facilitate the site assessment and/or delivery after you have confirmed the schedule upon your booking and/or order completion. Upon confirmation, 3 - 5 business days is required to sort through the order details and confirmation of site assessments required, installation or delivery dates schedule. Please speak with Customer Service for any installation or special delivery requests prior to order confirmation.

Membership & Campaigns

  • Do you have a membership program?
    • Absolutely! Our membership offers a range of exclusive benefits and perks tailor-made for you to discover and enjoy. Birthday perks, free shipping, discounts and more! Learn more about our Membership rewards.
  • Do you have a referral program for friends/family?
    • Indeed, it's the gift that continually rewards! Both the referrer and the recipient will receive exclusive discounts upon joining as members at Light Makers. Do read up more about our referral program under Membership.
  • I am an influencer and I would like to collaborate with your brand. How can I do so?
    • We value any recognition that comes our way! For marketing and media inquiries, please feel free to email us at marketing@lightmakers.com.sg.
  • What are your current on-going promotions?
    • Take advantage of our latest Campaigns  and save on the best of modern LED lighting! We offer a variety of ongoing, evergreen promotions to ensure our customers always receive great value for their money. Discover more about our running Campaigns for the latest deals!
    • Please note that campaigns are valid for a limited time only, and promotion codes cannot be combined with other offers or discounts.

Groupbuy & Bulk Purchase

  • Do you offer discounts for groupbuys or bulk purchase?
    • Yes, we do! We provide group purchase options, allowing our customers to access enhanced discounts and spread the cost savings with everyone. Head over to the Campaigns page to check out how our bulk purchases work!

Customer Service

  • I have a complaint, who should I speak to?
    • We want to know immediately if you are unhappy about your experience with Light Makers. Please call, chat or email Customer Service right away and we will make our best efforts to address your concern.
  • I have an issue with my product and I am still under warranty. Who do I reach out to?
    • If you experienced a problem with your product purchased from Light Makers that offers a manufacturer warranty and require assistance, kindly reach out to us via our chatbot, drop us a call or email sales@lightmakers.com.sg to reach out to our Customer Service team.
  • I haven't received a reply from you to my email. Why is this?
    • We do our very best to reply to you in 3 business days. Please check that our message hasn't ended up in your email's promotions inbox tab, spam mail or another folder. If you still cannot find it, please contact our Customer Service.
  • Do you offer gift wrapping?
    • Unfortunately we do not offer gift wrapping services. However, we are constantly enhancing our services and we will take this into consideration.

Trade Professionals

  • I am a professional working with interior design or I am ordering for a company. Do you offer trade pricing?
    • We certainly offer trade privileges for trade professionals who are members of the design industry such as lighting designers, architects, interior designers, hospitality and real estate groups, electricians, developers, contractors and distributors. With over 3 decades of experience servicing trade professionals for award-winning collaborations, we are confident that we will be the right partner for your lighting projects.
    • To apply for trade privileges, fill out this form curated for Commercial  clients.
  • Will you be able to provide consultation for our projects?
    • Indeed we do! We are happy to assist you in every step of your project from the initial consultation to orders and deliveries.
    • The Customer Service team is based at our physical lighting showroom in Singapore. You can make an appointment with us at the Showcase page or Contact Us via the form provided. We ship contract lighting products with professional packaging worldwide from our production facility in China.
  • Are there any specific projects you work on?
    • We are happy to assist you in hospitality, commercial or residential projects, whether you are working on a hotel, restaurant, office, private property or any other interior space. We provide professional lighting consultation and project management for designers, architects and businesses alike.
    • You will have access to full and new collections of more than 50,000 lighting products and brands. Most of the items in our online store are made-to-order and ready to be produced for shipping right away.
  • How do we make payment for commercial contracts?
    • International payments can be made by credit card or wire transfer. Our professional Contract Sales team will strive to guarantee competitive pricing and provide the services you might need. We are dedicated to assisting you personally in every step throughout your design project from the initial consultation to orders and deliveries. To learn more, check out our Commercial page! Request a quote for your commercial project – we will do our best to offer you a great deal!

Account Creation and Order Placement

  • Is creating an account necessary for online shopping with Light Makers?
    • Not necessarily! You can shop our products online without creating an account.
    • However, registered customers enjoy a quicker service experience as their information is securely saved in our database. As a registered user, not only can you review your past orders, enjoy quick Checkout for future purchases, but if you wish, you can also opt-in to receive updates on new products and other news from our service offerings.
  • How do I create an account with Light Makers?
    1. Begin the registration by clicking ‘Log In’ in the right corner of the page.
    2. Then click ‘’Sign Up" and fill out the registration form. The password can consist of any combination of numbers or letters between 5 and 12 characters. Your e-mail address functions as your login.
    3. After filling the form, click on ‘Verification Code’. A verification code will be sent to the email address that you entered. After entering your Verification Code, your registration will be complete, allowing you to proceed with your shopping.
    4. You will receive an e-mail confirming your registration. Take care of your password and remember to always log out of the service after use to prevent others using the service without your knowledge.
  • Do I have to pay for the registration of the account?
    • Signing up for an account with Light Makers is completely free and effortless! New members can register and existing users can log in to access your current rewards at our Sign Up/Log-in page.
  • Can I have multiple addresses under one account?
    • Yes you can. Take a step to buy gifts for your loved one and send it their way! Shop our unique Collections for the best look to enhance your space.
  • Can I change my address after I have registered?
    • Yes, you can! Simply log into your account, go to your profile and change the address accordingly.
  • How do I place an order with Light Makers?
    1. Browse the products at our online store.
    2. When you find a product you want, choose the quantity you wish to order. For some products, you may also choose a size, colour or kit in the options available.
    3. Click the ‘Add to cart’ button. Your item will be added to your cart and then you will be able to continue shopping. Click on the cart icon to check the products on the Shopping Cart page or move directly to Checkout by clicking the ‘Buy now’ button.
    4. If you want to remove a product from the shopping cart, click the trash bin icon on the Shopping Cart page. The Shopping Cart page would automatically refresh to display the new total sum. If you want to continue shopping, click the ‘Continue shopping’ button on the top right-hand side. The product you selected will stay in the shopping cart and you can add new products to the cart. You can check the contents of your shopping cart at any time by clicking the Shopping Cart icon on the top menu of the page.
    5. When you are ready to pay, click the ‘Checkout’ Button on the Shopping Cart Page. You will be taken to the Secure Checkout page where you can easily see the products in your shopping cart and your email address if you are logged in. Under delivery, you can select your preregistered billing address.
    6. You may also place an order without registering. Remember to fill all the fields.
    7. Choose a method of delivery and payment and fill the required information. If you have a campaign code, you may enter it after choosing a method of payment.
    8. Check your order details. When all information is correct, proceed to payment by clicking the blue ‘Complete Order’ button on the lower left-hand side of the screen.
    9. Return to the store after payment to receive an order confirmation and to ensure that your order has been registered in the system. If you cannot see an order confirmation and do not receive a confirmation of the registration of your order by e-mail, please reach out to the Customer Service team immediately.

Price Match

  • What if I purchase an item and then I see it somewhere else cheaper?
    • Light Makers wants you to be confident that you are receiving the best prices anywhere by shopping with us. If you find the same exact product advertised for less by one of our competitors within 30 days of your purchase, we will gladly match that price after shipping and handling fees.
    • Please note that our Price Match Guarantee applies only to the identical product from the same manufacturer. The competitor must be a Singapore authorised dealer of the product and it must be a stock item, available for shipment and not on extended back order. A website link or written quote from the competing vendor for the same product(s) shipped to the same address must be shared with us to qualify for the price match. Sales tax, shipping and handling will be factored in to determine final price.
    • Price Match Guarantee does not apply to clearance items. Additional discounts may not be applied when Price Match is used. Certain bulbs, dimmers and architectural lighting products do not qualify for our price match discount. Please contact our Customer Service for Price Match requests.
  • Do you offer discounts on large quantity orders?
    • We may be able to offer special discounts for large volume orders. Please contact Customer Service if you have any questions.

Security

  • Is the information I give you secure? Is your website secure?
    • All customer information records will be secured both within the Internet as well as outside it. All confidential information will be encrypted so that no third party will be able to access them. We utilize the highest SSL encryption which is the industry standard for Internet encryption, used by banks to secure online transactions. To read more, details can be found in our Terms of Service page.
    • Light Makers does not access or store any payment data, such as credit card numbers, bank account details etc. The transactions are processed confidentially by Shopline Payments, which is one of world’s leading e-commerce payment providers. The payment card details are transferred to Adyen over an encrypted SSL connection secured by Symantec 1024-bit SSL encryption. Details can be found in our Privacy Policy page.
    • All order-related information will only be accessed by designated Light Makers employees processing deliveries, billing, transportation and customer care. Our customer database is secured by personal user logins and passwords.
    • If you prefer not to order online, you can place your order via our Customer Service or Contract Sales team, or visit our Singapore lighting showroom.
  • What are cookies and how do I enable them?
    • Like many other websites, Light Makers website uses cookies. Cookies are small strings of text that a website can send to your browser. Cookies enable the website to remember your browser and its settings when you return to the website and hence enables us to provide you with better personalised service. You can learn more about cookies in our Privacy Policy.

    • Cookies do not retrieve any other information from your computer, pass on viruses or capture your e-mail address.
    • To use our website efficiently, you have to accept cookies. Normally browsers are set to accept cookies. If your browser doesn’t accept cookies you can easily change the settings in your browser’s preferences.