At Light Makers, we’ve always been committed to providing you with high-quality lighting solutions that stand the test of time. To further enhance your confidence in our products, we’re proud to announce our Extended 2-Year Warranty on eligible products! Discover the details of our warranty coverage and how we’re here to support you every step of the way.
Why Choose Light Makers?
When you purchase lighting solutions from Light Makers, you’re not just buying a product—you’re investing in peace of mind. Here’s why our warranty sets us apart:
- Comprehensive Coverage: Enjoy 2 years of warranty protection for your lighting solutions for purchases made from 18 February 2025.*
- Trusted Expertise: With decades of industry experience, we’re here to provide dependable support.
- Optional Onsite Services: Need help at your location? We’ve got you covered for an additional fee.
*Limited to indoor products only. Other terms and conditions may apply.
Warranty Coverage at a Glance
What’s Covered
- Functional Issues: Electrical and structural defects that impact performance.
- Reliable Repairs: Guaranteed assessment and servicing at our showroom.
What’s Not Covered
- Aesthetic imperfections such as scratches or rust that don’t affect functionality.
- Damage caused by improper installation, misuse, or environmental factors.
Special Terms for Outdoor Products
Outdoor lighting products face all kinds of unpredictable weather, so they come with a 1-Year Warranty to keep you covered. Want extra peace of mind? Ask us about extended coverage options when you make your purchase!
How to Make a Warranty Claim
Step 1: Gather Your Proof of Purchase
Ensure you have a valid receipt or invoice ready to present during your claim.
Step 2: Visit Our Showroom
All warranty services are conducted exclusively at our showroom. Bring your product in for assessment.
Step 3: Assessment by Our Team
Our technical team will examine your product to determine the issue and recommend the next steps. If the issue isn’t covered, repairs or replacements may still be offered at a cost.
Step 4: Turnaround Time
We aim to complete repairs promptly, but timelines may vary based on the complexity of the issue and replacement part availability.
Optional Onsite Troubleshooting Services
Need help with repairs at your premises? Our onsite troubleshooting services are available for an additional fee, covering:
- Ceiling Height and Accessibility: Charges may vary based on the complexity of access.
- Furniture or Fixture Removal: Additional considerations for obstacles.
Scheduling Onsite Services: Contact us in advance for availability and a customized quote.
Customer Responsibilities
To ensure smooth warranty claims and product longevity, we recommend the following:
- Proper Installation: Use qualified personnel for installation to avoid voiding the warranty.
- Routine Care: Regular cleaning and maintenance help extend product life.
- Timely Reporting: Report issues promptly to minimize disruptions.
Contact Us for Warranty Assistance
For claims, onsite service inquiries, or further details, feel free to reach out to us:
- Showroom Address: 318 Jalan Besar, S208976
- Phone Number: (65) 6392 5665
- WhatsApp: (65) 8815 7805
- Email: sales@lightmakers.com.sg
Experience Lighting with Confidence
Our Extended 2-Year Warranty is just one of the many ways we show our commitment to your satisfaction. At Light Makers, we believe in providing not just exceptional lighting, but also peace of mind. Visit us today to explore our products and experience our unparalleled support.