Frequently Asked Questions

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Frequently Asked Questions

Frequently Asked Questions


A family lighting business based in Singapore for over 30 years, dedicated to providing quality lighting products and solutions. Our definitive website resource platform is created specifically for homeowners and interior design enthusiasts to share information and seek professional advice on their lighting requirements, with the ease of navigation/search through a vast number of products available online easily and conveniently. We love lighting inspirations and the ideology that good things are meant to be shared with everyone.

Light Makers showroom and phone lines are open every day, and our goal is create great customer service with the most knowledgeable staff in the industry to serve your residential and commercial lighting applications. Click here for our official operating hours.

Light Makers business model is built on delivering quality service and technical expertise. Our manufactured and/or imported products have undergone stringent Performance Guidelines, securing our reputation earned based on reliability and accuracy. As a service provider, we continue to develop industry best practices to help customers and businesses discover new and enhanced lighting applications. 

Payment for purchases made on this website is done electronically during checkout. We accept popular payment methods including Mastercard, Visa and Stripe. 

For customised orders, payment at our showroom or bank transfer can be arranged upon order confirmation.

Light Makers professional service team will facilitate the site assessment and/or delivery after you have confirmed the schedule upon your booking and/or purchase completion. Upon confirmation, an estimate of 3-5 working days is required to sort through the order details and confirmation of site assessments required, installation or delivery dates schedule.

Online orders will require 4-5 weeks for delivery upon acceptance of order received. 

In-stock items ordered at our showroom will require 3-5 days for delivery upon order confirmation. 

Refund and Return Policies are in place to assure optimal consumer buying experiences. Product warranty ranges with every brand but moderated by Light Makers of at least 6 months. Light Makers will not undertake any Warranty / Defects / Dispute which arises out of purchases from negligent mishandling, faulty installation, losses and damages and in kind that arises after acceptance by buyer.

Vendors listed are pre-qualified businesses and freelancers invited to join us in the vibrant market place, and recognised as Preferred Partners in our referral program. They are offered as part of our service, to provide quality contacts for the specific needs of our valuable customers.