At Light Makers, we believe in providing not just quality lighting solutions but also peace of mind. Our 2-Year Warranty Coverage is designed to ensure you’re supported every step of the way. To address some of the most common questions and concerns, we’ve prepared this FAQ section along with guidance on how we handle specific scenarios, such as blemishes on arrival and tarnishing over time.
Frequently Asked Questions (FAQs)
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What does our Limited Warranty cover?
Our warranty covers manufacturing defects that impact the functionality of your product, including electrical component failures and structural defects.
For outdoor lighting products, warranty coverage is limited to 1 year due to environmental exposure. - What is not covered under the warranty?
Our warranty does not cover:- Aesthetic issues such as scratches, tarnishing, or blemishes that do not affect functionality.
- Damage caused by improper installation, misuse, or external factors like water damage or power surges.
- Consumable items like bulbs and accessories.
- What happens if my light has a blemish on arrival?
We understand how disappointing it can be to receive a product that doesn’t meet your expectations. While our products undergo stringent quality checks, minor blemishes can occasionally occur during transit.- Resolution: For severe issues, we’re happy to replace the product or offer a repair. For minor blemishes, we may offer a small discount or a touch-up kit as a goodwill gesture.
- Resolution: For severe issues, we’re happy to replace the product or offer a repair. For minor blemishes, we may offer a small discount or a touch-up kit as a goodwill gesture.
- Why does the warranty exclude tarnishing and scratches?
Tarnishing and scratches are considered normal wear and tear, often resulting from environmental factors such as humidity, temperature changes, or exposure to moisture. While these do not affect the functionality of the product, they are not covered under warranty.- Tip: Regular cleaning and proper care can minimize tarnishing. Ask us for care tips and recommended cleaning products.
Tips for Long-Term Care and Maintenance
To maximize the lifespan of your lighting products:
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- Ensure Proper Installation: Use qualified professionals for installation to avoid voiding the warranty.
- Clean Regularly: Use gentle, non-abrasive cleaning methods to maintain finishes.
- Avoid Moisture Exposure: Keep indoor lights in dry environments and take precautions for outdoor lights in high-moisture areas.
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5. How does offsite servicing work?
Our warranty services are conducted exclusively at our showroom. Customers need to bring the product to us for assessment and servicing.
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- Additional Option: If you require servicing at your premises, our onsite troubleshooting services are available for an additional fee.
These services include:
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- Assessment and Repairs: Ideal for products installed in hard-to-reach areas.
- Flexible Scheduling: Contact us in advance to arrange a convenient appointment.
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Contact Us for Warranty Assistance
If you have questions about our warranty or need assistance, we’re here to help:
- Showroom Address: 318 Jalan Besar, S208976
- Phone Number: (65) 6392 5665
- Email: sales@lightmakers.com.sg
- Website: lightmakers.com.sg
Experience Lighting with Confidence
At Light Makers, we’re committed to providing reliable, high-quality lighting backed by exceptional service. Our 2-Year Warranty reflects our dedication to your satisfaction. Shop with us today and enjoy lighting solutions that you can trust!